Terms and Conditions

Promotions Terms & Conditions

Free SIM

The FREE SIM offer is available through the Lebara UK website. Customers must enter and submit the required details and the SIM card will be delivered no later than 7 business days later. Lebara reserves the right to withdraw or amend this offer at any time. This promotion is only available while stocks last. This promotion is subject to Lebara’s terms and conditions including those relating to the protection of personal data. Only a maximum of 2 SIM cards per customer address will be allowed.


Classic India call rates full terms & conditions

Call India from 1p/min with Lebara. Validity periods apply. Full details below.

when you top-up, you can enjoy 1p/min calls to Indian landlines and mobiles. How long you have to enjoy such low cost calling is dependent on how much you top up by; specifically, if you top up by £5 you will have seven consecutive days thereafter to make calls to Indian landlines and mobiles at 1p/min; top up by £10-£15 and you’ll have fifteen days; top up by £20 or more and you’ll have thirty days.

Calls made to Indian landlines and mobiles outside of the validity period will be charged at 2p/min and automatically deducted from your PAYG account.


NUS Promotional Terms and Conditions

  1. What is the NUS promotional offer?
    Lebara is offering all NUS members 10% off any Lebara Top-Up online.
     
  2. Who can take advantage of the NUS promotional offer?
    This promotion is open to any person resident in the United Kingdom who is eighteen (18) years of age or older at the time of entry and who is a registered NUS member with a valid NUS card at the time of the promotion. IF YOU ARE NOT A REGISTERED MEMBER OF THE NUS YOUR USE OF THE PROMOTIONAL OFFER WILL NOT BE VALID AND YOU WILL NOT BE ABLE TO TAKE ADVANTAGE OF THE OFFERED DISCOUNT. Employees of Lebara or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees’ families (being parents, children, siblings, spouses or life partners).
     
  3. How can you receive the NUS promotional benefits?
    To receive the NUS promotional discount, simply follow the standard Lebara online top-up journey at www.lebara.co.uk, entering your NUS number in the promotional code area for the discount to then be applied.
     
  4. How many times can you use apply the promotional offer?
    The 10% discount can be applied to any online top-up by a valid participant. Use of the promotional offer constitutes full and unconditional acceptance of these Terms and Conditions. Lebara reserves the right to disqualify anyone who violates these Terms and Conditions.
     
  5. How long do you have to enter?
    This NUS promotion runs from 12.00:01 GMT on 14.06.2014 until 23.59:59 GMT on 31.12.2014 (inclusive) (the “Promotion Period”).
     
  6. Use of your entry:
    Personal data which you provide when topping up may be used for future marketing activity by the Lebara Group if you do not opt-out (if applicable) at the point of entry. If you do opt-out, your personal data will be used by Lebara and agents acting on Lebara’s behalf only for the operation of applying the NUS discount.
     
  7. Legal Stuff
    You may be asked to provide identification proving your eligibility before the discounted offer can be applied.

    No correspondence will be entered into regarding either this promotion or these Terms and Conditions. In the unlikely event of a dispute, Lebara’s decision shall be final.

    Participants in this promotion agree that Lebara will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use from participation in this promotion. Nothing in this clause shall limit Lebara’s liability in respect of death or personal injury arising out of its own negligence or liability arising out of Lebara’s fraud.

    Lebara cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.

    SPIRIT OF THE OFFER. If an individual attempts to compromise the integrity or the legitimate operation of this promotion by hacking or by abusing or by cheating or committing fraud in ANY way, Lebara may seek damages from that individual to the fullest extent permitted by law. Further, Lebara may withhold the discounted offer to such individuals at its sole discretion and may ban such individuals from participating in any of its future promotions so please enjoy our offer fairly.

Promoter: Lebara Mobile Limited, 25 Copthall Avenue, London, EC2R 7BP, UK


Free PAYG Call Credit when you top up promotion

  1. Promotion runs until 30.11.2014
  2. Applies to Pay As You Go Top ups completed online only.
  3. Customers who top up will receive the free call credit, valid for the specified period, as below:,
     
    Top Ups Completed Online
    Top Up Free Call Credit Validity
    £20 £10 (with auto top up) 30 days
    £20 £5 (without auto top up) 30 days
  4. When making a £20 Top Up you will also receive an additional £5 FREE Call Credit, however by activating the auto Top Up when making a £20 Top Up you will receive an additional £10 FREE Call Credit every time an auto Top Up is made, the auto Top Up option can be turned off at any time. (You must register to My Lebara and open a My Lebara account).
  5. If you complete another top up before your free call credit expires, your free call credit expiry will be reset.
  6. Free call credit will only be applied for single denomination top ups only.
  7. Free call credit can only be used for UK and International landline and mobile calls (excluding premium calls) as well as UK and International texts. UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.
  8. Free Call Credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
  9. The free call credit will appear immediately after the top up is applied to the account.
  10. Any call, text or data charges will be deducted first from the free call credit (unless you have a Pass, which takes priority).
  11. The promotion may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara.
  12. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
  13. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Unlimited Lebara to Lebara UK calls and texts

  1. Promotion runs until 30.11.2014.
  2. Customers who top-up a minimum of £5 will receive Free Lebara to Lebara UK calls and SMS.
  3. The usage of calls and SMS is governed by a fair use policy of 1000 minutes & 1000 SMS per validity period.
  4. Calls and SMS will expire according to the following table:
     
    Top Up £5 £10 £15 £20 £30 £40 £50
    Validity (days) 30 30 30 30 30 30 30

However, if you top-up before your existing minutes and SMS expire, their validity will be extended for the period outlined above, depending on the level of top-up.

  1. Valid only between Lebara customers in the UK.
  2. If you exceed the fair usage policy, or if your calls and SMS expire, you will be charged for your SMS and calls at Lebara’s standard rate.
  3. Calls and SMS may only be used in conjunction with your existing Lebara number and are non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given.
  4. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the free calls or SMS, to refuse to grant calls and SMS or to seek reimbursement of any call time credit.
  5. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Number Transfer Promotion

  1. Promotion runs until 30.11.2014.
  2. In order to qualify for £4 credit, customer should have successfully ported into Lebara from their previous network and subsequently made a top up of £5.
  3. £4 call credit will be credited to the relevant SIM Card and may be used towards calls, SMS and/or MMS.
  4. The £4 call credit will be credited no later than 72 hours after the first top up mentioned in point 1.
  5. Please note that the number transfer promotion can be used in conjunction with other Lebara offers, schemes and rewards.
  6. The Offer may be withdrawn at any time in full or in part at the absolute discretion of Lebara and/or Lebara Ltd. Any withdrawal will be notified at www.lebara.co.uk.
  7. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Your £1 Free Call Credit Offer

  1. Offer valid on Lebara SIM cards requested online through www.lebara.co.uk/freesim before 31.07.2014.
  2. Receive £1 free call credit when you register your SIM with MyLebara.
  3. Registration must be completed by the end date outlined above. This includes the validation of the customers e-mail address.
  4. The £1 bonus will be credited to your account within 1 hour from completion of registration.
  5. Only 2 free Lebara SIMs are allowed per house address.
  6. Free call credit can only be used for UK and International landline and mobile calls (excluding premium calls) as well as UK and International texts. UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.
  7. Free Call Credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
  8. The General Terms and Condition of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

LEBARA ROAMING OFFER FULL TERMS & CONDITIONS

  1. What’s all the fuss about?
    With Lebara Roaming Offer you can now enjoy discounted roaming rates when travelling in the EU.
  2. How long is this offer running?
    The above offer applies to all Lebara Customers who opt-in to the Lebara Roaming offer from 9th December 2014 with the promotional offer being valid until further notice.
  3. What does Lebara Lebara Roaming Offer include?
    For a daily service charge of €1, the Lebara Roaming Offer (the “Offer”) allows you to:
    • receive calls whilst roaming for 0p/minute; and
    • make calls from within the EU at a discounted rate of only 9c/minute.
    Please note: 0c/min for receiving calls whilst roaming is limited to 120 minutes a day. After exceeding the daily allowance of 120 minutes, the standard roaming charges will be applied for the rest of that calendar day.
  4. Are there any daily charges and how is a “day” defined?
    As mentioned above, a daily service charge of €1 is applied from the day you opt-in to the offer and for each day you make or receive calls whilst roaming thereafter. For the purposes of both the daily service charge and the 120 minute daily allowance for receiving 0c/min whilst roaming, a day under the offer runs from 0.00:01 until 23.59:59 of that calendar day as opposed to running over a 24 hour period from the time of activation. Any of the 120 minute daily allowance that is not used per day does not rollover or accrue to the next day. Accordingly, please note that if you opt-in to the Offer at, for example, 23.00:00 you will be charged the daily service charge of €1 but will only have an hour to consume the 120 minute daily allowance for receiving at 0c/min before the Offer resets at 23.59:59 and you are charged for the next day.
    If, whilst roaming, your balance is insufficient for the daily charge to be deducted or calls are being made to countries outside of the EU, standard roaming charges will apply to such calls and you will automatically be opted-out of the Offer. If outside EU, please opt out by sending ROAMING*STOP to 8800 to avoid the €1 daily service charge. Where your balance is insufficient to deduct the daily charge, in automatically opting you out, we will notify you to top up in order to opt back in to the Offer. If you top-up and opt back in within the same day, the daily service charge for that day will automatically be taken at the point of opt-in.
  5. How can I get my hands on this offer?
    Easy, you can opt-in to the offer by texting the keyword [“ROAMING”] to [8800]. We will then send you an SMS confirming you’re opt-in from which point you are free to roam like home.
  6. How long do I get to enjoy the offer once I’ve purchased it?
    Once opted-in, you can enjoy the offer whilst roaming until you opt-out SMS by texting ROAMING*STOP to 8800
  7. The Legal Stuff
    a. All prices referred to include [VAT].
    b. All calls are charged per minute (60/60).
    c. Promotional call credit cannot be used to meet the daily service charge of the Offer and no cash alternatives or alternative credits will be given.
    d. The Offer may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on our website if changes are made.
    e. We reserve the right in our absolute discretion, including where we consider there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the Offer and its related services, to terminate suspected illegitimate services.
    f. To clarify, we (Lebara) offer our products and services (including those made available under this Offer) for private individual use only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.
    g. You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.
    h. Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.
    i. Data usage where offered (if applicable) is for mobile internet services and data consumption actually on your handset. It does not include using file to file peer sharing or using your handset as a modem to connect other devices such as laptops and tablets - also known as "Tethering".
    j. We reserve the right to take necessary action to protect our service integrity if required and if your usage is excessive and not in keeping with that reasonably expected of a private individual.
    k. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Promoter: Lebara Mobile Ltd, 25 Copthall Avenue, London, EC2R 7BP.