Promotions Terms & Conditions

Promotions Terms & Conditions


Please note, we have recently moved our Pass Terms and Conditions to www.lebara.co.uk/passterms.

Free SIM sign-up at www.lebara.co.uk

The FREE SIM offer is available through the Lebara UK website.  Customers must enter and submit the required details and the SIM card will be delivered no later than 7 business days later.   Lebara reserves the right to withdraw or amend this offer at any time. This promotion is only available while stocks last. This promotion is subject to Lebara’s terms and conditions including those relating to the protection of personal data. Only a maximum of 2 SIM cards per customer address will be allowed. 

The Best Rates Terms & Conditions:

The Lebara Best Rates promotion is available to all Lebara UK customers who text ‘BEST’ to 65088 between 00.00 on 12 February 2014 and 23.59 on 30th April 2014. Lebara reserves the right to withdraw or amend the offer at any time. Ask in store or visit lebara.co.uk/promotionsterms for full terms and conditions.

 

  1. The Lebara Best Rates promotion is available to all Lebara UK customers who text ‘BEST’ to 65088 between 12 February 2014 and 30th April 2014.
  2. Where a customer has an active Country Pass which includes one of the destinations in the Lebara Best Rates table any calls made to that destination will be deducted from the Country Pass minutes before any Lebara Best Rates charges are incurred.
  3. Where a customer has an active All-In-One Pass which includes the destinations in the Lebara Best rates table any calls made to that destination will be charged at All-In-One rates.
  4. The Lebara Best Rates will be valid until 30th April 2014, after which date the Lebara Best Rates will no longer be valid and standard PAYG rates will apply.

Lebara reserves the right to withdraw or amend these offers/prices at any time.

Rates Our Best Rates offers the prices per minute below to the following destinations

Country Fixed Mobile
Afghanistan £0.09 £0.15
Bangladesh £0.01 £0.03
Brazil £0.01 £0.09
Bulgaria £0.01 £0.01
China £0.01 £0.01
Czech Republic £0.01 £0.05
Ghana £0.07 £0.15
Hungary £0.01 £0.01
Latvia £0.01 £0.05
Lithuania £0.01 £0.01
Nigeria £0.01 £0.03
Pakistan £0.05 £0.07
Philippines £0.05 £0.08
Poland £0.01 £0.01
Romania £0.01 £0.01
Russia £0.01 £0.09
Turkey £0.01 £0.09
Ukraine £0.05 £0.12

 

Any destinations not shown above will be charged at standard PAYG rates.

For any customer opting into the Lebara Best Rates (by texting ‘BEST’ to 65088) between 12 February 2014 and 30th April 2014, these rate charges will apply. Customers can opt out of the Lebara Best Rates by texting ‘BEST*STOP’ to 65088.

Lebara’s general terms and conditions apply. In the event of conflict between Lebara’s general terms and conditions and these terms and conditions, Lebara’s Mobile general terms and conditions shall take precedence.

Free PAYG Call Credit when you top up promotion

  1. Promotion runs from 01.05.2013 until 30.06.2014.
  2. Applies to Pay As You Go Top ups completed online only.
  3. Customers who top up will receive the free call credit, valid for the specified period, as below:



  4.  

  5. When making a £20 Top Up you will also receive an additional £5 FREE Call Credit, however by activating the auto Top Up when making a £20 Top Up you will receive an additional £10 FREE Call Credit every time an auto Top Up is made, the auto Top Up option can be turned off at any time. (You must register to My Lebara and open a My Lebara account).
  6. If you complete another top up before your free call credit expires, your free call credit expiry will be reset.
  7. Free call credit will only be applied for single denomination top ups only.
  8. Free call credit can only be used for UK and International landline and mobile calls (excluding premium calls) as well as UK and International texts. UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.
  9. Free Call Credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
  10. The free call credit will appear immediately after the top up is applied to the account.
  11. Any call, text or data charges will be deducted first from the free call credit (unless you have a Pass, which takes priority).
  12. The promotion may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara.
  13. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
  14. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Free Lebara to Lebara UK calls and texts

  1. Promotion runs until 30.06.2014.
  2. Customers who top-up a minimum of £5 will receive Free Lebara to Lebara UK calls and SMS.
  3. The usage of calls & is governed by a fair use policy of 3000 minutes & 3000 SMS per validity period.
  4. Calls and SMS will expire according to the following table:


However, if you top-up before your existing minutes and SMS expire, their validity will be extended for the period outlined above, depending on the level of top-up.

  1. Valid only between Lebara customers in the UK.
  2. If you exceed the fair usage policy, or if your calls and SMS expire, you will be charged for your SMS and calls at Lebara’s standard rate.
  3. Calls and SMS may only be used in conjunction with your existing Lebara number and are non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given.
  4. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the free calls or SMS, to refuse to grant calls and SMS or to seek reimbursement of any call time credit.
  5. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

 

Number Transfer Promotion

  1. Promotion runs until 30.06.2014.
  2. In order to qualify for £4 credit, customer should have successfully ported into Lebara from their previous network and subsequently made a top up of £5.
  3. £4 call credit will be credited to the relevant SIM Card and may be used towards calls, SMS and/or MMS.
  4. The £4 call credit will be credited no later than 72 hours after the first top up mentioned in point 1.
  5. Please note that the number transfer promotion can be used in conjunction with other Lebara offers, schemes and rewards.
  6. The Offer may be withdrawn at any time in full or in part at the absolute discretion of Lebara and/or Lebara Ltd. Any withdrawal will be notified at www.lebara.co.uk.
  7. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Your £1 Free Call Credit Offer

  1. Offer valid on Lebara SIM cards requested online through www.lebara.co.uk/freesim before 30.06.2014.
  2. Receive £1 free call credit when you register your SIM with MyLebara.
  3. Registration must be completed by the end date outlined above. This includes the validation of the customers e-mail address.
  4. The £1 bonus will be credited to your account within 1 hour from completion of registration.
  5. Only 2 free Lebara SIMs are allowed per house address.
  6. Free call credit can only be used for UK and International landline and mobile calls (excluding premium calls) as well as UK and International texts. UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.
  7. Free Call Credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
  8. The General Terms and Condition of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

 

Free SIM activation and top up promotion

  1. Promotional offer available to customers who receive promotional email.
  2. Customers must activate a Lebara SIM and top-up £10 or more before 30.06.2014.
  3. Applies to Pay As You Go Top ups completed online only.
  4. Customers who top up £10 or more will receive 20% extra free call credit on their first top-up, valid for the specified period, as below:
    Top-up Amount Free credit Total Top-up Amount Free credit validity period
    £5 0% £5 N/A
    £10 20% £12 30 days
    £20 20% £24 30 days
    £30 20% £36 30 days
  5. Free call credit will only be applied for single denomination top ups e.g. if you top up £20 as a single top up, you will receive 20% extra (£4) free call credit, valid for 30 days.
  6. Free call credit can only be used for UK and International landline and mobile calls (excluding premium calls) as well as UK and International texts. UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands and Isle of Man.
  7. Free Call Credit cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
  8. The free call credit will credited to the customers PAYG account within 24 hours of the first top-up of £10 or more.
  9. Any call, text or data charges will be deducted first from the free call credit (unless you have a Pass, which takes priority).
  10. The promotion may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara.
  11. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
  12. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Refer Friends and Family in Poland: Terms and Conditions

  1. This Promotion is open to the Promoter’s Pay As You Go customers who are based in United Kingdom who are aged 18 or over, excluding employees of the Promoter, their families, agents or anyone professionally connected.
  2. No purchase is necessary however you must have a Lebara-registered Pay As You Go account with the Promoter.
  3. PROMOTION DATES: You must make your referrals between 17:00 GMT on 06.12.2013 - 23:59 GMT on 30.06.2014 (“Promotion Period”). Only applicable referrals made within the Promotion Period will be eligible to receive the Reward.
  4. TO PARTICIPATE: visit https://www.lebara.pl/bezplatna-karta-sim to order, free of charge, a Polish SIM for a friend or loved one resident in Poland; then inform your friend or loved one the good news, you have ordered a Polish SIM on their behalf and it is being shipped to them directly. Each applicable referral made through participation in this promotion which results in a 10zl. or more top-up by your Polish friend or loved one when they receive their Polish SIM within the Promotion Period will entitle you to receive a £1 top-up on your own SIM (“Reward”).
  5. REWARD: When referring a Polish friend or loved one, should the referral result in a 10zl. or more top-up by the referee once they receive their Polish SIM, they will then be entitled to send a free SMS to Promoter providing your mobile phone number. Upon receipt of this text by Promoter, Promoter will give you a free £1 top-up on your own SIM.
  6. LIMIT: One Reward per applicable referral only. Maximum of £5 total Reward value dependent on the number of referrals made with a total of no more than five referrals able to be made per entrant.
  7. Further Reward Details: The Reward of up to £5 free credit is applied within 48 hours of the referee makes their first paid for top-up of 10zl. or more and remains an active Lebara customer during the same period of time. In this context, “active” is defined as a customer who continues to make calls after first activation. You will be notified via SMS the same day that the Reward is applied to your account.
  8. All Rewards received must be used within 30 days of receipt.
  9. Your Lebara SIM must remain active during the Promotional Period and throughout the 30 days after the first referral in order to receive the Reward. Connected in this regard is defined as having your SIM being active.
  10. Rewards can be used for call, text or data. Rewards may not be used to purchase products (such as Passes), for roaming, voicemail, MMS, Charged Content, customer services calls, or toll free numbers.
  11. Rewards are non-transferrable and cannot be exchanged for cash.
  12. Promoter is not liable if you submit the incorrect address or contact for the individual being referred.
  13. Promoter is not liable if the referred SIM either does not show-up due to any fault in the information provided by you in making the referral, is not received due to a shipping fault, or where the referee decides not to activate the SIM once received.
  14. Reward can only be used for national and International landline and mobile calls (excluding premium calls) as well as national and International texts.
  15. Reward cannot be used to purchase additional products (such as passes), roaming, voicemail, MMS, Charged Content, Mobile Internet (Data), Customer service calls, 0800, 0845 or other “toll-free” numbers and cannot be transferred.
  16. Rewards will not count towards any other incentive scheme including but not limited to the Lebara Rewards Scheme. Please see http://www.lebara.co.uk/promotionsterms for information on other incentive schemes.
  17. Rewards may only be used in conjunction with your existing Lebara number and is non-transferable and non-exchangeable.
  18. Lebara may keep you informed of your free call time credit balance from time to time by text message. By participating in this Recommend a Friend Scheme you agree to receive text messages relating to the Recommend a Friend Scheme.
  19. Reward may not be recalled once claimed.
  20. DATA PRIVACY: Entrants' personal data will be used and will be held in accordance with the Promoter's Privacy Policy, which is available on the Promoter’s website at www.lebara.co.uk/view/content/pl_privacyPolicy. For further information or to make an enquiry about how your personal data is being processed, please contact us by sending an email to care@lebara.com.
  21. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Reward for an alternative of equal or greater value.
  22. The Promoter cannot accept any responsibility for any damage, loss, injury suffered by any entrant entering the promotion or as a result of accepting any Reward. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
  23. If for any reason the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process.
  24. If an act, omission, event or circumstance occurs which us beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  25. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.
  26. These terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with the laws of England and Wales. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.

Promoter: Lebara Mobile Ltd, 25 Copthall Avenue, London, EC2R 7BP.