Passes - Terms & Conditions


1. Flexi Pass
2. UK Plus Pass
3. Lebara Data Passes Terms & Conditions
4. Bolt-on data
5. Lebara Country Passes Terms & Conditions
6. Lebara Passes for BlackBerry®
7. SIM only Plans
8. All In One Plans

 

1. Flexi Passes

1.1 Valid until 31st May 2016.

1.2 Flexi plans can be purchased via SMS. Top-up your Lebara UK number with the minimum top up amount corresponding to the corresponding price indicated in the table below and then text the corresponding opt-in keyword indicated in the table below to 38885 to benefit from such bundle.

1.3 Flexi plans can also be purchased online. Please visit www.lebara.co.uk/flexi .

Flexi plans Price (RRP incl. VAT) Flexi minutes (see footnote 1 below) Data (see footnote 2 below) UK SMS (see footnote 4 below) Lebara to Lebara UK calls and SMS(see footnote 5 below) Validity period Opt-in keyword Opt-out keyword
Flexi China S £10 1000 minutes to the China, Hong Kong, Malaysia, Singapore, Thailand and UK (see footnote 2) 1 GB Unlimited Unlimited 30 days 888 888*STOP
Flexi China L £20 1000 minutes to the China, Hong Kong, Malaysia, Singapore, Thailand and UK 3 GB Unlimited Unlimited 30 days 8882 8882*STOP
Flexi World X £19 500 minutes to the UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Iceland, Norway, Switzerland, Malaysia, China, Hong Kong, Thailand, Singapore, India, Canada, United States, South Africa, Australia, New Zealand     Unlimited 30 days FLEXIM FLEXIX*STOP
Flexi World S £10 150 minutes to the UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Iceland, Norway, Switzerland, Malaysia, China, Hong Kong, Thailand, Singapore, India, Canada, United States, South Africa, Australia, New Zealand 500 MB Unlimited Unlimited 30 days FLEXIM FLEXIS*STOP
Flexi World M £15 500 minutes to the Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia*, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland ,Portugal, Romania, Singapore, Slovakia ,Slovenia, South Africa ,Spain, Sweden, Switzerland, Thailand and the United States 1 GB Unlimited Unlimited 30 days FLEXIM FLEXIM*STOP
Flexi World L £19 1,000 minutes to the UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Iceland, Norway, Switzerland, Malaysia, China, Hong Kong, Thailand, Singapore, India, Canada, United States, South Africa, Australia, New Zealand 1 GB Unlimited Unlimited 30 days FLEXIL FLEXIL*STOP
Flexi World XL £15 500 minutes to the UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Iceland, Norway, Switzerland, Malaysia, China, Hong Kong, Thailand, Singapore, India, Canada, United States, South Africa, Australia, New Zealand 3 GB Unlimited Unlimited 30 days FLEXIM FLEXIXL*STOP
Flexi South East Asia S £10 1000 minutes to the UK, China, Hong Kong, Thailand, Singapore and Malaysia 1 GB Unlimited Unlimited 30 days 888 888*STOP
South East Asia L £20 1000 minutes to the UK, China, Hong Kong, Thailand, Singapore and Malaysia 3 GB Unlimited Unlimited 30 days 8882 8882*STOP
Flexi Middle East ** £79 500 minutes to the UK, Saudi Arabia, Qatar and Kuwait 1 GB Unlimited Unlimited 30 days FLEXI79 FLEXI79*STOP
Flexi Western Europe £12.50 500 minutes to the UK, Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Portugal, an Marino, Spain, Sweden and Switzerland. 1 GB Unlimited Unlimited 30 days FLEXIWE FLEXIWE*STOP
Flexi Pakistan S £12 300 minutes to the UK and Pakistan 1 GB Unlimited Unlimited 30 days S786 S786*STOP
Flexi Pakistan L £17 400 minutes to the UK and Pakistan 1 GB Unlimited Unlimited 30 days L786 L786*STOP
Flexi Nigeria S £25 500 minutes to the UK and Nigeria. 1 GB Unlimited Unlimited 30 days S234 S234*STOP
Flexi Nigeria L £40 500 minutes to the UK and Nigeria. 3 GB Unlimited Unlimited 30 days L234 L234*STOP
Flexi Middle East 10GB £50 200 minutes to the UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Iceland, Norway, Switzerland, Malaysia, China, Hong Kong, Thailand, Singapore, India, Canada, United States, South Africa, Australia, New Zealand (See footnote 6 and 7) 10GB 100 Unlimited 30 days ME10GB ME10GB*STOP

* Calls to Estonia Top Connect Mobile are not included

** Flexi Middle East valid until 19 May 2016


Footnotes What the plan includes
(1) Flexi minutes allowance Includes the number of minutes mentioned above which can used (at the customer’s preference) to call:
  • UK landlines and mobiles only, UK calls include calls to numbers beginning with 01, 02, 03 (excluding the Channel Islands and Isle of Man), and 07. UK calls do not include calls to 0800, 0845 or other "toll-free" numbers or calls to Personal (070) numbers; and
  • the landlines and mobiles only of any or all of the international destinations specified in the table above.
  • (i) Calls to international destinations other than the ones included in the bundle or (ii) additional calls to the destinations included outside of the included minutes allowance will be charged at the standard PAYG rate.
(2) Additional terms to Flexi China S, and Flexi SE Asia S only. However for Flexi China Small and Flexi South East Asia Small the following restriction applies: within the included minutes allowance only a maximum of 300 minutes to the UK are included. Calls to the UK above 300 minutes will be charged at the standard PAYG rate.
(3) Data allowance Includes the number of data mentioned above which is for use in the UK only; data roaming charges will be applied if travelling abroad.
(4) Unlimited UK SMS Unlimited SMS to all UK mobiles from all UK mobile network operators
(5) Unlimited Lebara to Lebara UK calls and SMS Unlimited calls and SMS to other Lebara UK numbers
(6) Special Calling Rates Special calling rates for Middle East 10GB promotion: Kuwait: (LL) 3p/min (mob) 7p/min; Saudi Arabia: (LL) 3p/min (mob) 12p/min; Qatar: (LL) 12p/min (mob) 15p/min; Egypt 3p/min (mob) 7p/min; Bahrain (LL) 3p/min (mob) 7p/min; UAE: (LL) 6p/min (mob) 9p/min.
(7) £20 extra credit Middle East 10GB Promotion includes £20 extra credit which can be used on any Lebara Mobile services.

1.4 Each Flexi plan is valid for 30 days only from activation and is subject to auto-renewal if you have sufficient credit. If you do not want your Flexi plan to auto-renew, you need to unsubscribe at least 3 hours before midnight on the renewal day. You can opt out from the auto-renewal for the Flexi plan by texting the relevant opt-out keyword indicated in the table below to 38885.

1.5 Only one Flexi plan can be active at any time.

1.6 The Flexi plan may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.

1.7 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

1.8 The General Terms and Conditions of Lebara which can be viewed at lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

1.9 All Lebara bundle allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute


2. UK Plus Pass

2.1 What is a UK Plus Pass?
The phrase “UK Plus Pass” is used to describe a group of bundles offered by Lebara. There are a number of different bundles in the UK Plus Pass family which are differentiated by the amount of minutes or data offered in each – for example, the UK Plus 150 Pass includes 150 UK minutes whereas the UK Plus 500 Pass includes 500 UK minutes.

2.2 What Are the Different Passes Available in the UK Plus Pass Family?
There are eight different UK Plus Passes: UK Plus £7.95 Pass, UK Plus £10 Pass, UK Plus £15 Pass, UK Plus £15 Pass, UK Plus £20 Pass, UK Plus £25 Pass.

The following table describes the cost of each type of UK Plus Pass and what each pass includes in terms of UK minutes, data and so forth:

    UK Plus £7.95 UK Plus £10 UK Plus £15 UK Plus £20 UK Plus £25
UK Mins* 150 500 1000 1000 2000
Data** 500MB 1GB 2GB 3GB 5GB
Opt-in Code UK150WEB UK500WEB UK1002WEB UK1003WEB UK2005WEB
Opt-out Code UK150   WEB*STOP UK500   WEB*STOP UK1002   WEB*STOP UK1003   WEB*STOP UK2005   WEB*STOP
Price (£) £7.95 £10 £15 £20 £25

* UK minutes can be used to call UK landlines and mobiles only which are calls to numbers beginning with 01, 02, 03 (excluding the Channel Islands and Isle of Man), and 07. UK calls do not include calls to 0800, 0845 or other "toll-free" numbers or calls to Personal (070) numbers.

** Data allowances are for use in the UK only; data roaming charges will be applied if travelling abroad.

2.3 What other great advantages come with a UK Plus Pass?
Aside from the great UK minute and data offers under each specific UK Plus Pass, every UK Plus bundle also comes with:

  1. 200 texts to UK mobiles.
    • a. Does not include Premium SMS or SMS to Personal (070) numbers.
    • b. Subject to no naughty abuse of our offer, see the Legal Stuff below for more information.
  2. UNLIMITED call minutes and texts to other Lebara UK mobiles.
    • a. Subject to a fair use practices of our offer, see the Legal Stuff below for more information.

2.4 How long is each UK Plus Pass valid for?
Irrespective of the UK Plus Pass you choose, each pass is valid for 30 calendar days from the date of activation.

2.5 How can I get my hands on a UK Plus Pass?
You can buy a Lebara UK Plus Pass by SMS texting the corresponding opt-in code (from the table above) to 38885 or, alternatively, dial 5588 and select the appropriate options for your desired Pass purchase.

2.6 Can I set my UK Plus Pass up so that it renews automatically?
Depends. Yes, if you buy any UK Plus Pass through the SMS option, it will attempt to renew automatically after 30 days. If, however, you purchase the Pass by dialling 5588, your pass will not auto renew and you will have to call to buy another pass on expiry.

To opt-out of auto-renewal you must text the corresponding opt-out code (from the table above) to 38885 by 21:00 hours (GMT) on the 30th day.

2.7 The Legal Stuff
You can only have one Lebara UK Plus Pass, UK Data Pass or UK Flexi Pass active at any one time.

2.8 Promotional call credit cannot be used to buy a Lebara UK Plus Pass and no cash alternatives or alternative credits will be given.

2.9 Any or all of the UK Plus Passes may be withdrawn or changed at any time, be it in full or in part, at the absolute discretion of Lebara. Full notice will be provided on our website if changes are made.

Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

2.10 To clarify, we (Lebara) offer our products and services (including all Lebara UK Plus Passes) for use by private individual use only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.

2.11 You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.

2.12 Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.

2.13 Data usage under any UK Plus Pass is for mobile internet services and data consumption actually on your handset. It does not include using file to file peer sharing or using your handset as a modem to connect other devices such as laptops and tablets - also known as "Tethering".

2.14 UK text usage under any UK Plus Pass is for personal messages from your handset only and not for commercial usage – also known as “spam marketing ".

2.15 The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

2.16 For all passes, where a portion of your bundle is not consumed within the validity period the cash equivalent of the unused portion can be donated to the Lebara Foundation. Simply contact Customer Services to find out more.

2.17 UK Plus Pass offer and rates stated on this website are valid until 31st January 2016 (inclusive).

2.18 All Lebara bundle allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute


3. Lebara Data Passes Terms & Conditions

3.1 A Lebara Data Pass provides you with an allowance of data megabytes (MBs), which can be used for internet access in the UK only.

Pass SMS Keyword Price Inclusion Validity
Monthly 500MB Data Pass WEB500 £5 500MB Mobile Internet 30 days
Monthly 1GB Data Pass WEB1GB £7.50 1GB Mobile Internet 30 days
Monthly 2GB Data Pass* WEB2GB £10 2GB Mobile Internet 30 days
Monthly 3GB Data Pass WEB3GB £12.50 3GB Mobile Internet 30 days
* *With the Monthly 2GB Data Pass you can also opt-in to the pass by dialling 5588 and following the prompts to purchase the Monthly 2GB Data Pass from there.

3.2 You may only have 1 of each type of Data Pass active at any time.

3.3 If you consume all of your Data Pass allowance, you will be charged for further data usage as follows:

Available credit Cost/Mb
Lebara Standard PAYG 19p

3.4 Your Data pass is valid for either 1 day or 30 days, based on the Data Pass you select.

3.5 On expiry of this period (with the exception of a Monthly 2GB data pass purchased by dialling 5588 which does not auto-renew), your data pass will be auto-renewed if you have sufficient credit. If you have more than one credit balance, we will access those balances in the order stated above.

3.6 If you do not have sufficient credit, auto renew will fail. Please topup the amount and send the keyword again to optin as per table 3.1.

3.7 If we are not able to renew your Data Pass during this time, we will opt you out of the Data Pass. You will need to subscribe again if you want access to the Data Pass rates.

3.8 If you do not want your Data Pass to auto renew, you need to unsubscribe at least 3 hours before expiry.

3.9 To unsubscribe, follow the below instructions:

Pass SMS Keyword
Monthly 500MB Data Pass Text WEB500*STOP to 38885
Monthly 1GB Data Pass Text WEB1GB*STOP to 38885
Monthly 2GB Data Pass Text WEB2GB*STOP to 38885
Monthly 3GB Data Pass Text WEB3GB*STOP to 38885

3.10 Promotional call credit cannot be used to buy Data Passes.

3.11 No cash alternatives or alternative credits will be given.

3.12 Lebara Data Passes may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.

3.13 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

3.14 The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

3.15 For all passes, where a portion of your bundle is not consumed within the validity period the cash equivalent of the unused portion can be donated to the Lebara Foundation. Simply contact Customer Services to find out more.


4. Bolt-on data

4.1 What’s all the fuss about?
As from the end of July 2014, Lebara customers who are opted into a data bundle (e.g. holders of a UK Plus, Data Pass, All In One or Flexi Plans) can purchase additional bite size data bolt-ons should they exceed their data usage under their existing pass.

4.2 How long is this offer running?
The above offer applies to all Lebara data pass customers who’ve active data bundles purchased from 30 July 2014 until further notice.

4.3 What are data bolt-ons?
The Lebara bolt-ons are bite size bits of extra data that can be added to your existing data bundle. The bolt-ons come in three different sizes; namely:

* 200MB at a cost of £3.00 (SMS opt-in code “B200”)
* 500MB at a cost of £5.00 (SMS opt-in code “B500”)
* 1GB at cost of £7.50 for UK Plus and Data Only Plans(sms optin code “B1GB”)
* 1GB at cost of £5.00 for All In One and Flexi Plans (sms optin code “B1GB”)

4.4 How can I purchase a bolt-on?
Easy, you can buy your data bolt-on by simply texting the relevant keyword opt-in code as indicated above to 38885 (eg. SMS “B200” to 38885 to bolt-on 200MB to your existing data bundle).

4.5 You can add any number of bolt-ons to your existing data bundle however only one bolt-on is allowed per day.

4.6 How long do I get to enjoy the bolt-on once I’ve purchased it?
As your bolt-on is connected to your existing data bundle, it will expire at the same time. Please note, due to this, any data purchased under your bolt-on which is not used before the parent data bundle expires will be lost.

4.7 Can I auto-renew during the promotion period?
No. Once your bolt-on(s) expire, you will need to buy a new bolt-on as and when required.

4.8 The Legal Stuff

    a. Available to Lebara data bundle holders only.
    b. Promotional call credit cannot be used to buy bolt-ons and no cash alternatives or alternative credits will be given.
    c. Bolt-on offers may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on our website if changes are made.
    d. We reserve the right in our absolute discretion, including where we consider there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the offer and its related services, to terminate suspected illegitimate services.
    e. To clarify, we (Lebara) offer our products and services (including bolt-ons) for use by private individual use only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.
    f. You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.
    g. Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.
    h. Data usage under any bolt-on purchased is for mobile internet services and data consumption actually on your handset. It does not include using file to file peer sharing or using your handset as a modem to connect other devices such as laptops and tablets - also known as "Tethering".
    i. We reserve the right to take necessary action to protect our service integrity if required and if your data usage is excessive and not in keeping with that reasonably expected of a private individual.
    j. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

     

5. Lebara Country Passes Terms & Conditions

5.1 The passes include calls to fixed lines and mobile phones (originating from the UK) to the following destinations:

Pass SMS Keyword Price Inclusion Validity
Weekly 100 100 £5 100 minutes to:
Austria, Belgium, Brazil, Bulgaria, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland ,Israel, Italy, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Russia, Spain, Sweden, Taiwan, Turkey, Venezuela, Vietnam.
7 days
Weekly EE200 EE200 £5

200 minutes to:Bulgaria, China, Cyprus, Hong Kong, Korea South, Latvia, Lithuania, Macao, Malaysia, Poland, Romania, Singapore, Thailand, United States,Canada

7 days
Weekly 200 200 £5 200 minutes to:
Bulgaria, China, Cyprus, Hong Kong, Korea South, Latvia, Lithuania, Macao, Malaysia, Poland, Romania, Singapore, Thailand, United States,Canada
7 days
Monthly 120 GHA20 £20 120 minutes to:
Ghana
30 days
Monthly 120 JAM20 £20 120 minutes to:
Jamaica
30 days
Monthly 250 250 £20 250 minutes to:
Angola, Australia, Iran, Kuwait, Philippines, Saudi Arabia, Slovakia, South Africa, Ukraine, UAE, Zambia
30 days
Monthly 500 500 £20 500 minutes to:
Austria, Belgium, Brazil, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland ,Israe, Italy, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Russia, Spain, Sweden, Taiwan, Turkey, Venezuela, Vietnam.
30 days
Monthly Bangladesh BANGLA £10 500 minutes to:
Bangladesh
30 days
Monthly EE2000 EE2000 £20 2,000 minutes to:
Bulgaria, Latvia, Lithuania, Poland, Romania
30 days
Monthly 1000 NGN20 £20 1000 minutes to:
Nigeria
30 days
Monthly 2200 NGN40 £40 2200 minutes to:
Nigeria
30 days
Monthly 1000** 1000 £20 1000 minutes to:
Bulgaria, Canada, China, Cyprus, Hong Kong, Korea South, Lithuania, Latvia, Macao, Malaysia, Poland, Romania, Singapore, Thailand, United States
30 days

5.2 All other calls and services will be deducted from your Lebara Pay-as-you-go account credit at Lebara’s standard Pay-as-you-go rates.

5.3 If you have subscribed to both weekly and monthly passes for the same destination, calls will be deducted first from the weekly pass.

5.4 You may only have 1 of each type of pass active during the appropriate subscription period.

5.5 Weekly Pass: Your minutes are valid for 7 days. On expiry your Weekly Pass will be auto-renewed. If you don’t have sufficient credit, we will try to auto-renew for 3 days or until you opt out. To opt out, you must send the relevant opt-in keyword, then *STOP (for example, 100*STOP or 150*STOP or 200*STOP to 38885), at least 3 hours before midnight on day of expiry.

Pass SMS Keyword
Weekly 100 100*STOP to 38885
Weekly EE200 EE200*STOP to 38885
Weekly 200 200*STOP to 38885
Monthly GHA20 GHA20*STOP to 38885
Monthly JAM20 JAM20*STOP to 38885
Monthly 250 250*STOP to 38885
Monthly 500 500*STOP to 38885
Monthly Bangladesh BANGLA*STOP to 38885
Monthly EE2000 EE2000*STOP to 38885
Monthly NGN20 NGN20*STOP to 38885
Monthly NGN40 NGN40*STOP to 38885
Monthly 1000 1000*STOP to 38885

5.6 Monthly Pass: Your minutes are valid for 30 days. Your Monthly Pass will not auto renew except Monthly EE2000*, Monthly 120, Monthly 120, Monthly 300 and Monthly 750. To get a new Monthly Pass (once expired), you will need to opt in again. You may only have 1 of each type of pass active during the appropriate subscription period. Passes for Jamaica, Nigeria and Ghana can be purchased via scratch-card/vouchers in selected outlets. Only one Country Pass scratch-card/voucher can be activated per sim card within a 30 day period. To prevent against fraud, any attempt to activate a second country pass via scratch-card/voucher for the same destination on the same sim will result in £20 of PAYG credit being added to the account, rather than the minutes associated with that voucher.
*Monthly EE2000 does auto renew per 30 days. You can only have one pass during the 30 day validity of your bundle.

5.7 You may only have 1 of each type of pass active during the appropriate subscription period. If you try to activate a second pass using a voucher within the 30 day active period of an existing active pass to the same destination(s), it will add £20 PAYG credit rather than international minutes. This is a fraud protection measure.

5.8 Promotional call credit cannot be used to buy Weekly & Monthly Passes.

5.9 No cash alternatives or alternative credits will be given.

5.10 Weekly & Monthly Passes may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.

5.11 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

5.12 The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

5.13 For all passes, where a portion of your bundle is not consumed within the validity period the cash equivalent of the unused portion can be donated to the Lebara Foundation. Simply contact Customer Services to find out more.

5.14 All Lebara bundle allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute


6. Lebara Passes for BlackBerry®

6.1 The Lebara Pass for BlackBerry® allows BlackBerry users access to the Internet, e-mail and BlackBerry® Messenger (BBM™) on their BlackBerry handsets.

6.2 The Pass for BlackBerry is valid for 30 days from registration or renewal. You may only have one Pass for BlackBerry active at any one time.

6.3 The Pass for BlackBerry gives worldwide access to a data allowance of 500MB to use BlackBerry Internet Services, comprising e-mail, BBM™ and internet browsing services. If you exceed this allowance, you will be charged for any additional usage at Lebara’s standard BlackBerry rates.

6.4 Please note that the BlackBerry Internet Services do not:

  1. allow internet streaming, e.g. YouTube, iPlayer, music streaming, etc., or MMS, and you will need to buy a separate Data Pass for such activities: please note that you cannot roam on a Data Pass, and will be charged at Lebara’s standard roaming data rates if you do roam; or
  2. allow access to other high-bandwidth sites that are deemed to be using excessive bandwidth. Customers will be warned once before being charged at standard rates; or
  3. provide access to corporate email / or synchronisation with calendar.

6.5 Customers must activate their BlackBerry pass by IVR as outlined above; you will be required to load certain BlackBerry service books to configure your device before you can use your Pass for BlackBerry.

6.6 To unsubscribe from the BlackBerry Pass, please call the IVR on 40090 from your BlackBerry handset and follow the instructions.

6.7 If you have sufficient credit on your Lebara PAYG account, unless you have unsubscribed from the BlackBerry Pass at least 24 hours before the expiry date, the Pass for BlackBerry will automatically renew on expiry.

6.8 If you have not unsubscribed by the expiry date, and do not have sufficient credit to renew the Pass for BlackBerry, we will try to renew your pass twice over the next 2 days; if we are not able to renew your Pass, your subscription will be deactivated.

6.9 Lebara’s General Terms and Conditions apply to the Pass for BlackBerry, in addition to any RIM terms of service and/or licences accepted by you when you first used your BlackBerry handset.


7. SIM only Plans

7.1 The Lebara SIM only £10 and £15 Passes include 500 UK minutes, 500 MB data and 250 SMS (for the £10 Pass) and 1000 UK minutes, 1GB of data and 250 SMS (for the £15 Pass).  Both Passes include unlimited Lebara to Lebara minutes and SMS in the UK.  The Pass minutes included for calls made to non Lebara numbers can be made to both landlines and mobiles in the UK (landline calls are those made to area codes 01, 02 and 03 excluding Channel Islands and Isle of Man or calls to Premium Rate or Special numbers. Calls to 0800, 0845 or other “toll-free” numbers or calls to personal (070) numbers are too excluded). Calls to international destinations or additional calls or SMS outside of the SIM only pass will be charged at the standard PAYG rate. Passes are valid for 30 days from activation and are subject to auto-renewal. To opt-out of auto renewal visit  lebara.co.uk and go to MyLebara by 21.00 UK time on the 30th day. Lebara reserves the right to amend or withdraw this offer. 

7.2 For all passes, where a portion of your bundle is not consumed within the validity period the cash equivalent of the unused portion can be donated to the Lebara Foundation. Simply contact Customer Services to find out more.

7.3 For all passes, where a portion of your bundle is not consumed within the validity period the cash equivalent of the unused portion can be donated to the Lebara Foundation. Simply contact Customer Services to find out more.

7.4 All Lebara bundle allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute


8. All In One Plans

8.1 Valid from 12th April 2016.

8.2 All In One plans can be purchased via SMS. To purchase via SMS , top-up your Lebara UK number with the minimum top up amount corresponding to the corresponding price indicated in the table below and then text the corresponding opt-in keyword indicated in the table below to 38885 to benefit from such bundle.

8.3 All In One plans can also be purchased online. Please visit www.lebara.co.uk/all-in .

All In One Plans Price (RRP incl. VAT) All In One minutes (see footnote 1 below) Data (see footnote 2 below) UK SMS (see footnote 4 below) Lebara to Lebara UK calls and SMS(see footnote 5 below) Validity period Opt-in keyword Opt-out keyword
All In £10 £10 500 minutes to the UK, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong,Hungary, Iceland, India, Ireland, Italy, Israel, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United States 1 GB 100 Unlimited 30 days AIO1 AIO1*STOP
All In £15 £15 1000 minutes to the UK, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong,Hungary, Iceland, India, Ireland, Italy, Israel, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United States 1 GB 100 Unlimited 30 days AIO2 AIO2*STOP
All In £20 £20 500 minutes to the UK, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong,Hungary, Iceland, India, Ireland, Italy, Israel, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United States 3 GB 100 Unlimited 30 days AIO1 AIO3*STOP

* Calls to Estonia Top Connect Mobile are not included


Footnotes What the plan includes
(1) All In One minutes allowance Includes the number of minutes mentioned above which can used (at the customer’s preference) to call:
  • UK landlines and mobiles only, UK calls include calls to numbers beginning with 01, 02, 03 (excluding the Channel Islands and Isle of Man), and 07. UK calls do not include calls to 0800, 0845 or other "toll-free" numbers or calls to Personal (070) numbers; and
  • The landlines and mobiles only of any or all of the international destinations specified in the table above.
  • (i) Calls to international destinations other than the ones included in the bundle or (ii) additional calls to the destinations included outside of the included minutes allowance will be charged at the standard PAYG rate.
(3) Data allowance Includes the number of data mentioned above which is for use in the UK only; data roaming charges will be applied if travelling abroad.
(5) Unlimited Lebara to Lebara UK calls and SMS Unlimited calls and SMS to other Lebara UK numbers

8.4 Each All In One plan purchased via SMS is valid for 30 days only from activation and is subject to auto-renewal if you have sufficient credit. If you do not want your All In One plan to auto-renew, you need to unsubscribe at least 3 hours before midnight on the renewal day. You can opt out from the auto-renewal for the All In One plan by texting the relevant opt-out keyword indicated in the table below to 38885. All In One plans purchased via Online can also auto-renew if you wish to from your registered card in MyLebara. You can optout at any time by logging into MyLebara.

8.5 Only one All In One plan can be active at any time.

8.6 The All In One plan may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.

8.7 Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

8.8 The General Terms and Conditions of Lebara which can be viewed at lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

8.9 All Lebara bundle allowances for national, international, and Lebara to Lebara calls are billed per minute and rounded up to the nearest minute. Minimum call duration is 1 minute.