Passes - Terms & Conditions

 

UK PLUS PASS TERMS AND CONDITIONS


What is a UK Plus Pass?

The phrase “UK Plus Pass” is used to describe a group of bundles offered by Lebara. There are a number of different bundles in the UK Plus Pass family which are differentiated by the amount of minutes or data offered in each – for example, the UK Plus 150 Pass includes 150 UK minutes whereas the UK Plus 500 Pass includes 500 UK minutes.

What Are the Different Passes Available in the UK Plus Pass Family?

There are four different UK Plus Passes: the UK Plus 150 Pass, the UK Plus 500 Pass, the UK Plus 1002 Pass and the UK Plus 1003 Pass.

The following table describes the cost of each type of UK Plus Pass and what each pass includes in terms of UK minutes, data and so forth:

  UK Plus 150 Pass UK Plus 500 Pass UK Plus 1002 Pass UK Plus 1003 Pass
UK Mins* 150 500 1000 1000
Data** 500MB 1GB 2GB 3GB
Opt-in Code UK150WEB UK500WEB UK1002WEB UK1003WEB
Opt-out Code UK150WEB*STOP UK500WEB*STOP UK1002WEB*STOP UK1003WEB*STOP
Price (£) 7.95 10.00 12.00 15.00

* UK minutes can be used to call UK landlines and mobiles only which are calls to numbers beginning with 01, 02, 03 (excluding the Channel Islands and Isle of Man), and 07. UK calls do not include calls to 0800, 0845 or other "toll-free" numbers or calls to Personal (070) numbers.
** Data allowances are for use in the UK only; data roaming charges will be applied if travelling abroad.

What other great advantages come with a UK Plus Pass?

Aside from the great UK minute and data offers under each specific UK Plus Pass, every bundle in the UK Plus Pass family also comes with:

  1. UNLIMITED texts to UK mobiles.
    • a. Does not include Premium SMS or SMS to Personal (070) numbers.
    • b. Subject to no naughty abuse of our offer, see the Legal Stuff below for more information.
  2. UNLIMITED call minutes and texts to other Lebara UK mobiles.
    • a. Subject to a fair use practices of our offer, see the Legal Stuff below for more information.
  3. DISCOUNTED RATES to applicable international destinations (discounted international rates can be found by clicking here).

How long is each UK Plus Pass valid for?

Irrespective of the UK Plus Pass you choose, each pass is valid for 30 calendar days from the date of activation.

How can I get my hands on a UK Plus Pass?

You can buy a Lebara UK Plus Pass by SMS texting the corresponding opt-in code (from the table above) to 38885.

Can I set my UK Plus Pass up so that it renews automatically?

Yes, if you buy any UK Plus Pass it will attempt to renew automatically after 30 days.

To opt-out of auto-renewal you must text the corresponding opt-out code (from the table above) to 38885 by 21:00 hours (GMT) on the 30th day.

The Legal Stuff

You can only have one Lebara UK Plus Pass, UK Data Pass, UK SIM Pass or Freedom Pass active at any one time.

Promotional call credit cannot be used to buy a Lebara UK Plus Pass and no cash alternatives or alternative credits will be given.

Any or all of the UK Plus Passes may be withdrawn or changed at any time, be it in full or in part, at the absolute discretion of Lebara. Full notice will be provided on our website if changes are made.

Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.

To clarify, we (Lebara) offer our products and services (including all Lebara UK Plus Passes) for use by private individual use only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.

You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.

Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.

Data usage under any UK Plus Pass is for mobile internet services and data consumption actually on your handset. It does not include using file to file peer sharing or using your handset as a modem to connect other devices such as laptops and tablets - also known as "Tethering".

UK text usage under any UK Plus Pass is for personal messages from your handset only and not for commercial usage – also known as “spam marketing ".

The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.


UK DIALOG SRI LANKA FULL TERMS & CONDITIONS

1. What’s all the fuss about?
Lebara is now offering you discounted call rates to Sri Lanka when calling numbers on the Dialog network.

2. What does the Dialog Promotion include?
The Lebara Dialog Promotion (also known as this “Promotion”) includes cheaper call rates for calls made to the Dialog Network in Sri Lanka (suffix 009477).

3. How can I get my hands on this offer?
Easy, you just need to be a Lebara UK plus customer

5. How long do I get to enjoy the Promotion?
The Promotion will likely only be offered for a few months so get in quick and call your loved ones in Sri Lanka today.

7. The Legal Stuff

a. Other promotional call credit cannot be used in conjunction with this Promotion and no cash alternatives or alternative credits will be given.
b. The Promotion may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on our website if changes are made.
c. We reserve the right in our absolute discretion, including where we consider there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the Promotion and its related services, to terminate suspected illegitimate services.
d. To clarify, we (Lebara) offer our products and services (including the Promotion) for use by private individuals only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.
e. You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.
f. Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.
g. We reserve the right to take necessary action to protect our service integrity if required and if your usage is excessive and not in keeping with that reasonably expected of a private individual.
h. The General Terms and Conditions of Lebara which can be viewed at http://www.lebara.co.uk/terms-and-conditions apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.


Lebara Data Passes Terms & Conditions

  1. A Lebara Data Pass provides you with an allowance of data megabytes (MBs), which can be used for internet access in the UK only.
  2. Pass

    SMS Keyword

    Price

    Inclusion

    Validity

    Monthly 500MB Data Pass

    WEB500

    £5

    500MB Mobile Internet

    30 days

    Monthly 1GB Data Pass

    WEB1GB

    £7.50

    1GB Mobile Internet

    30 days

    Monthly 2GB Data Pass

    WEB2GB

    £10

    2GB Mobile Internet

    30 days

    Monthly 3GB Data Pass

    WEB3GB

    £12.50

    3GB Mobile Internet

    30 days

  3. You may only have 1 of each type of Data Pass active at any time.
  4. If you consume all of your Data Pass allowance, you will be charged for further data usage as follows:
  5. Available credit

    Cost/Mb

    Lebara Standard PAYG

    15p

    All-In-One expiring balance

    5p

    All-In-One online

    3.3p

  6. Your Data pass is valid for either 1 day or 30 days, based on the Data Pass you select.
  7. On expiry of this period, your data pass will be auto-renewed if you have sufficient credit. If you have more than one credit balance, we will access those balances in the order stated above.
  8. If you don't have sufficient credit, we will continue to try to renew the Data Pass for a further 7 days.
  9. If we are not able to renew your Data Pass during this time, we will opt you out of the Data Pass. You will need to subscribe again if you want access to the Data Pass rates.
  10. If you do not want your Data Pass to auto renew, you need to unsubscribe at least 3 hours before expiry.
  11. To unsubscribe, follow the below instructions:
  12. Pass

    SMS Keyword

    Monthly 500MB Data Pass

    Text WEB500*STOP to 65088

    Monthly 1GB Data Pass

    Text WEB1GB*STOP to 65088

    Monthly 2GB Data Pass

    Text WEB2GB*STOP to 65088

    Monthly 3GB Data Pass

    Text WEB3GB*STOP to 65088

  13. Promotional call credit cannot be used to buy Data Passes.
  14. No cash alternatives or alternative credits will be given.
  15. Lebara Data Passes may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.
  16. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
  17. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Lebara Country Passes Terms & Conditions

  1. The passes include calls to fixed lines and mobile phones (originating from the UK) to the following destinations:

  2. Pass

    SMS Keyword

    Price

    Inclusion

    Validity

    Weekly 100

    100

    £5

    100 Minutes to:

    • Austria
    • Belgium
    • Brazil
    • Colombia
    • Czech Republic
    • Denmark
    • Egypt
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Iceland
    • Indonesia
    • Ireland
    • Israel
    • Italy
    • Latvia
    • Lithuania
    • Mexico
    • Netherlands
    • New Zealand
    • Nigeria
    • Poland
    • Portugal
    • Romania
    • Russia
    • Spain
    • Sweden
    • Taiwan
    • Turkey
    • Venezuela
    • Vietnam

    7 Days

    Weekly 150

    150

    £5

    150 Minutes to:

    • Bangladesh

    7 Days

    Weekly 200

    200

    £5

    200 Minutes to:

    • Canada
    • China
    • Cyprus
    • Hong Kong
    • Korea South
    • Macao
    • Malaysia
    • Singapore
    • Thailand
    • United States

    7 Days

    Monthly 150

    GHA150

    £20

    150 Minutes to:

    • Gahna

    30 Days

    Monthly 150

    JAM150

    £20

    150 Minutes to:

    • Jamaica

    30 Days

    Monthly 250

    250

    £20

    250 Minutes to:

    • Angola
    • Australia
    • Iran
    • Kuwait
    • Philippines
    • Saudi Arabia
    • Slovakia
    • South Africa
    • Ukraine
    • UAE
    • Zambia

    30 Days

    Monthly 500

    500

    £20

    500 Minutes to:

    • Austria
    • Belgium
    • Brazil
    • Colombia
    • Czech Republic
    • Denmark
    • Egypt
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Iceland
    • Indonesia
    • Ireland
    • Israel
    • Italy
    • Latvia
    • Lithuania
    • Mexico
    • Netherlands
    • New Zealand
    • Nigeria
    • Poland
    • Portugal
    • Romania
    • Russia
    • Spain
    • Sweden
    • Taiwan
    • Turkey
    • Venezuela
    • Vietnam

    30 Days

    Monthly 600

    600

    £20

    600 Minutes to:

    • Bangladesh

    30 Days

    Monthly 1000

    NGN1000

    £20

    1000 Minutes to:

    • Nigeria

    30 Days

    Monthly 1000

    1000

    £20

    1000 Minutes to:

    • Canada
    • China
    • Cyprus
    • Hong Kong
    • Korea South
    • Macao
    • Malaysia
    • Singapore
    • Thailand
    • United States

    30 Days

  3. All other calls and services will be deducted from your Lebara Pay-as-you-go account credit at Lebara’s standard Pay-as-you-go rates.
  4. If you have subscribed to both weekly and monthly passes for the same destination, calls will be deducted first from the weekly pass.
  5. You may only have 1 of each type of pass active during the appropriate subscription period.
  6. Weekly Pass: Your minutes are valid for 7 days. On expiry, or when you have used all your minutes, your Weekly Pass will be auto-renewed. If you don’t have sufficient credit, we will try to auto-renew for 7 days or until you unsubscribe. To unsubscribe, you must send the relevant opt-in keyword, then *STOP (for example, 100*STOP or 150*STOP or 200*STOP to 65088), or opt-out via your MyLebara account at least 3 hours before midnight on day of expiry.
  7. Pass

    SMS Keyword

    Weekly 100

    100*STOP to 65088

    Weekly 150

    150*STOP to 65088

    Weekly 200

    200*STOP to 65088

    Monthly GHA150 GHA150*STOP to 65088
    Monthly JAM 150 JAM150*STOP to 65088
    Monthly 250 250*STOP to 65088
    Monthly 500 500*STOP to 65088
    Monthly 600 600*STOP to 65088
    Monthly NGN1000 NGN1000*STOP to 65088
    Monthly 1000 1000*STOP to 65088
  8. Monthly Pass: Your minutes are valid for 30 days. Your Monthly Pass will not auto renew. To get a new Monthly Pass (once expired or when you have used all the minutes), you will need to opt in again. You may only have 1 of each type of pass active during the appropriate subscription period.  Passes for Jamaica, Nigeria and Ghana can be purchased via scratch-card/vouchers in selected outlets. Only one Country Pass scratch-card/voucher can be activated per sim card within a 30 day period. To prevent against fraud, any attempt to activate a second country pass via scratch-card/voucher for the same destination on the same sim will result in £20 of PAYG credit being added to the account, rather than the minutes associated with that voucher.
  9. You may only have 1 of each type of pass active during the appropriate subscription period. If you try to activate a second pass using a voucher within the 30 day active period of an existing active pass to the same destination(s), it will add £20 PAYG credit rather than international minutes. This is a fraud protection measure.
  10. Promotional call credit cannot be used to buy Weekly & Monthly Passes.
  11. No cash alternatives or alternative credits will be given.
  12. Weekly & Monthly Passes may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Full notice will be provided on www.lebara.co.uk if changes are made.
  13. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate suspected illegitimate services.
  14. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.

Lebara Passes for BlackBerry®

  1. The Lebara Pass for BlackBerry® allows BlackBerry users access to the Internet, e-mail and BlackBerry® Messenger (BBM™) on their BlackBerry handsets.
  2. The Pass for BlackBerry is valid for 30 days from registration or renewal. You may only have one Pass for BlackBerry active at any one time.
  3. The Pass for BlackBerry gives worldwide access to a data allowance of 500MB to use BlackBerry Internet Services, comprising e-mail, BBM™ and internet browsing services. If you exceed this allowance, you will be charged for any additional usage at Lebara’s standard BlackBerry rates.
  4. Please note that the BlackBerry Internet Services do not:
    1. allow internet streaming, e.g. YouTube, iPlayer, music streaming, etc., or MMS, and you will need to buy a separate Data Pass for such activities: please note that you cannot roam on a Data Pass, and will be charged at Lebara’s standard roaming data rates if you do roam; or
    2. allow access to other high-bandwidth sites that are deemed to be using excessive bandwidth. Customers will be warned once before being charged at standard rates; or
    3. provide access to corporate email / or synchronisation with calendar.
  5. Customers must activate their BlackBerry pass by IVR as outlined above; you will be required to load certain BlackBerry service books to configure your device before you can use your Pass for BlackBerry.
  6. To unsubscribe from the BlackBerry Pass, please call the IVR on 40090 from your BlackBerry handset and follow the instructions.
  7. If you have sufficient credit on your Lebara PAYG account, unless you have unsubscribed from the BlackBerry Pass at least 24 hours before the expiry date, the Pass for BlackBerry will automatically renew on expiry.
  8. If you have not unsubscribed by the expiry date, and do not have sufficient credit to renew the Pass for BlackBerry, we will try to renew your pass twice over the next 2 days; if we are not able to renew your Pass, your subscription will be deactivated.
  9. Lebara’s General Terms and Conditions apply to the Pass for BlackBerry, in addition to any RIM terms of service and/or licences accepted by you when you first used your BlackBerry handset.

Lebara Freedom Terms & Conditions

Customers who purchase Lebara Freedom after midnight on 05/08/2013 will receive:

Product

Price

Inclusion

Countries Included

Validity

Freedom 29

£29

  • 1000 minutes to selected international
  • Unlimited UK minutes and texts.
  • Unlimited Lebara to Lebara UK minutes and texts.
  •  1GB Mobile Internet
  • Canada
  • China
  • Hong Kong
  • India
  • Malaysia
  • Singapore
  • Thailand
  • USA

30 days

Freedom 39

£39

  • 500 minutes to selected international destinations.
  • Unlimited UK minutes and texts.
  • Unlimited Lebara to Lebara UK minutes and texts.
  • 1GB Mobile Internet
  • Argentina
  • Australia
  • Austria
  • Bangladesh
  • Belgium
  • Brazil
  • Bulgaria
  • Colombia
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Vietnam

30 days

 

^Does not include Colombia Rural prefixes. †UK landline calls are those made to area codes 01, 02 and 03, excluding the Channel Islands & Isle of Man.

Lebara Freedom purchased after midnight on 05/08/2013 includes the following limits per 30 day period:

  1. Up to 1000 Minutes to selected international destinations.
  2. Unlimited UK Minutes and Texts to UK landlines† and mobiles.
  3. Unlimited Lebara to Lebara UK Minutes and Texts.
  4. 1GB Mobile Internet.

In the case that you exceed these limits, Lebara will charge you at the standard rate as outlined at www.lebara.co.uk/prepay/rates.

  1. If Lebara reasonably suspects that the offer is being exploited for commercial use or other misuse, such as SIM box use or Mobile tethering (when you use your mobile phone to supply internet access to another device, which is otherwise unconnected by using a USB cable, WiFi or Bluetooth so the other device connects to the internet), your service may be suspended or terminated.
  2. Lebara Freedom is valid for 30 days from activation.
  3. Cannot be used in conjunction with any other Lebara offer or promotion.
  4. Promotional call credit cannot be used to buy Lebara Freedom.
  5. Unlimited may only be used in conjunction with your existing Lebara number and is non-transferable and non-exchangeable.
  6. No cash alternatives or alternative credits will be given.
  7. Lebara Freedom may be withdrawn or changed at any time in full or in part at the absolute discretion of Lebara. Check www.lebara.co.uk for the latest information.
  8. Lebara reserves the right in its absolute discretion, including where it considers there to have been, and/or there is a suspicion of, any breach of these terms and conditions, any fraud or any abuse of the service, to terminate services.
  9. The General Terms and Conditions of Lebara which can be viewed at www.lebara.co.uk apply to this offer. In the event of a conflict between the terms and conditions of this offer, and the General Terms and Conditions of Lebara, the General Terms and Conditions shall take precedence.