Lebara Pay As You Go FAQs

You can find a full listing of all of our Lebara tariffs by following the link below. With Lebara you'll also find we have no connection charges as well as no hidden or monthly charges so you'll only be charged for the services that you use. (http://www.lebara.co.uk/prepay/rates)

Your Lebara SIM will expire if you don't use it for 84 days. When this happens we will not be able to reactivate the SIM Card or offer you the same number back. To order a new Lebara SIM Card follow: https://www.lebara.co.uk/freesim

To get your Lebara internet settings follow the link (http://www.lebara.co.uk/settings) where our quick and simple guide will send these to you. Alternatively, as long as you have started using your Lebara SIM at least 2 days ago, you can text the word “settings” to 44080 free of charge. The settings will be sent to your phone immediately after.

If you are using an iPhone or similar handsets you will need to set your phone up manually. When using this method you will need to ensure that the correct "APN", "Username" and "Password" are put into your phone.
                               
APN: uk.lebara.mobi
Username:         wap
Password:           wap

For an example of this see the iPhone setup guide below:
From the main menu:

• Tap on the 'settings' icon
• Select 'General'
• Select 'Network'
• Select 'Cellular Data Network'
• Select the APN setting and update it to uk.lebara.mobi
• Select the username settings and update it to read wap
• Select the password setting and update it to read wap
• When you have finished press the home button (the bottom centre of the phone)

Be aware that unfortunately at this time we cannot support the internet on a Blackberry phone. For up to date internet prices visit the rates link    below:

http://www.lebara.co.uk/prepay/rates

Finding your Lebara telephone number is easy, simply make a free call to *#100# from your Lebara SIM Card and it will display your telephone number on the handset screen.

If you have lost your Lebara SIM card, it has been damaged or has been stolen, we can easily replace it with a direct copy of the original. To retrieve your new SIM card  please send an e-mail to care@lebara-mobile.co.uk including:

• Your Lebara telephone number
• The date and amount of your last top-up
• What country, apart from the UK, you normally call to
• What is the remaining balance on your account

As long as we receive all of the above information we will endeavor to send your replacement SIM card within three to five working days. Please note, the SIM will not have the details of the contacts you saved on your  lost/damaged SIM.

First thing you should always do is check that you have at least 10p balance to send the text message and that the number you are contacting is correct. Once you have confirmed that you have at least 10p balance to send a message you will need to check that the "SMS center number" is installed correctly into your phone. The SMS Center number is the number that all text messages route through before reaching the intended destination. To do this you will need to go into the message settings for your phone and confirm that the Center number is as follows:
 

To deactivate your voicemail all you will need to do is call 1210 from your Lebara SIM Card, listen to the message that is played and then hang-up. It's that simple!

If you would later like to reactivate your voicemail you can do this in the same manner but by calling 1211.

The easiest way to top up your Lebara SIM Card is to through our online top up system where you can top up your SIM Card using your Debit or credit card 24 hours a day. Just visit

http://www.lebara.co.uk/topup

Alternatively Lebara top up vouchers are widely sold in the UK. Our main listed retailers are:



Although you will also be able to find our E-vouchers in all good convenient stores and Off   licenses. Just look for one of the following signs:



Alternatively, to find your nearest retailer please use the retailer locator on our website by following the link below.

http://www.lebara.co.uk/topup-home

The easiest way to top up your Lebara SIM Card is to through our online top up system where you can top up your SIM Card using your Debit or credit card 24 hours a day. Just visit

http://www.lebara.co.uk/topup.

Alternatively, if you have a top up voucher you can quickly and easily use this by dialing the following just like a telephone number on your handset. That number is:

*#1345*12-digit voucher code# and press “call”

For example, if your voucher number is "012345678910", simply dial:

*#1345*012345678910#

Your account will be topped up and you will get a top up confirmation message with your new balance on your phone screen.

To transfer your old telephone number to Lebara you will first need to request your P.A.C. code from your original network (e.g. Vodafone). Once you have got this please contact us by sending an e-mail to care@lebara-mobile.co.uk including:

• Your Lebara Telephone number
• The date and amount of your last top up
• What country apart from the UK do you normally call to
• What is the remaining balance on your account
• Your P.A.C. code
• the original number you wish to transfer

As long as we receive all of the above information we will endeavor to transfer your number within two working days.

Using a UK SIM Card abroad is also referred to as "Roaming". All Lebara Pay As You Go SIM          Card are automatically set up to be used abroad.

The countries that are available for roaming are:

To find a list of tariffs you will be paying in that country please follow the link below:

http://www.lebara.co.uk/prepay/rates

Finding your current balance is easy, simply make a free call to *#1345# from your Lebara SIM Card and it will display your current balance on the handset screen.

To find a list of available promotions as well as the terms and conditions of these, please follow the link below:

http://www.lebara.co.uk/shop/offers

You can register your Lebara SIM Card with us at www.lebara.co.uk to take advantage of our     various online functions. From your My Lebara page you are able to:

• Instantly top up your phone
• Setup scheduled and automatic Top-Up
• View your call history
• View your top up histories
• Top up friends and families

To register your Lebara SIM Card please follow the link below.

http://www.lebara.co.uk/Signup

If you are suffering from content control blocking your access to certain websites we can remove this easily. Firstly you will need to be registered so please follow the link below to register your Lebara SIM Card:

http://www.lebara.co.uk/Signup

Secondly Simply send an e-mail to Care@lebara-mobile.co.uk with the following:

• Your Lebara Telephone number
• The date and amount of your last top up
• What country, apart from the UK, do you normally call to
• What is the remaining balance on your account
• A copy of your passport or driving license

When we have received all of the above listed information, including a scanned copy of your passport or driving license as proof of age, we will be able to remove the content control on your SIM card within 24  working hours.

To see your call history you will need to be registered with My Lebara. When you are fully           registered you will need to sign in to your online Lebara account and click on the Call History link. From here you will be able to view all current histories as well as  having the option to print.

To register your Lebara SIM Card with My Lebara please follow the link below:
http://www.lebara.co.uk/Signup

Firstly you will need to check that you are successfully connecting to our network by doing a "Manual Network Search" . To do this please go into the settings of the phone and look for the network selection option and change this to a manual search. Once you have done this your phone will attempt to load all of the available networks within the UK. When loaded select Vodafone UK.

If the "Manual Network Search" is unsuccessful you will need to send an e-mail to Care@lebara-mobile.co.uk to report the problem. Include the following information:

• Your Lebara telephone number
• A description of the fault that you are experiencing
• The number that you are trying to call
• The country that you are trying to call
• The time and date of the failed call
• The location from which you are making the calls

Sometimes when you place your Lebara SIM into your handset you may get messages on the screen indicating that the phone is locked. These messages may come as the following:

• SIM Card registration Failed
• Please enter unlock code
• Incorrect SIM
• SP Lock

If you see any of these messages on your home screen when you insert your Lebara SIM Card this means that your phone is locked to a specific network (e.g. Vodafone). To Unlock your phone you will need to go back to your original network and request and Unlock Code. This is a chargeable service, however if you have been with your previous network for more than one year your network may waver this charge.

Alternatively you can proceed to a mobile accessory shop where you can pay for an unlocking service to be performed on your handset.

To make an international call is easy. With Lebara there are no access codes, simply dial the full number including the country code.

Please note that in some countries you will need to remove the first digit of the telephone number when adding the country code.

An example of this would be:

0034 - Country code for the Spain
012345678910 - Destination telephone number.
003412345678910 - Destination telephone number with the country code.

To check the prices that you will be paying to call the international country please follow the link below to our rates page:

http://www.lebara.co.uk/prepay/rates

You would send an international text in exactly the same manner as you would send a text when in the country.. With Lebara there are no access codes, simply enter the full number including the country code. An example of this would be:

An example of this would be:

0034 - Country code for the Spain
012345678910 - Destination telephone number.
003412345678910 - Destination telephone number with the country code.

To check the prices that you will be paying to send a text to the international country please follow the link below to our rates page:

http://www.lebara.co.uk/prepay/rates

Due to being unable to regulate the charges that you will receive when using premium telephone numbers and the implications that this may cause we have found in necessary to restrict calls and texts being sent from your Lebara SIM Card. This means that certain numbers, like numbers beginning with '09' will be inaccessible.

As well as instantly topping up your Lebara SIM Card through your registered My Lebara account, you also have the option to set up an Auto Top-Up or a Scheduled Top-Up.

The Auto Top-Up will mean that whenever your credit drops below a certain amount your My Lebara service will automatically add credit, with a value of your choice, to your Lebara SIM Card.

The Scheduled Top-Up will mean that you will be able to instruct your My Lebara service to top up your phone, with a value of your choice, at a designated time period every week or month.

To activate either of these Services please Sign into your My Lebara account and select the Top-Up link. From here please select the service that you wish to activate by sliding the button from Off to On and fill out the information presented. Once you have finished providing us with the correct information please press on the Continue link to activate the service.

To make any changes to your Auto-top up or scheduled top up settings, please login to My Lebara.

Top up your phone anytime – With SMS Top Up you can buy credit and topup your phone instantly by sending an SMS. All you need to topup is your phone.
Send an SMS while you are at a restaurant, or travelling in a taxi and your requested credit is added to your phone.

You can top your phone up by £5, £10, £15, £20 or £30.

All Lebara prepaid customers who have a My Lebara account and have registered a payment card / bank details against this account can enjoy the service.

If you do not have an account at MyLebara, all you have to do is -

1. Log on to www.lebara.co.uk
2. Sign up to MyLebara
3. Register your payment details
4. Go to Profile & Settings> Manage SMS Top Up
5. Generate a 4-digit PIN code  of your choice

You are ready to top up on SMS.

Everytime you want to topup your phone by SMS-

1. Send an SMS Topup <amount of topup> to 65088, eg. Topup  20 to 65088 for a top up with £20
2. You will be requested for two random digits from your PIN
3. Simply confirm the details in a response SMS in the format PIN <x><y>, eg. PIN 23
4. Your account will be topped up instantly and you will receive a confirmation SMS.

Your text to 65088 are free while in UK. While roaming, they would be charged at standard roaming rates as per your destination.

• Log on to your MyLebara account at www.lebara.co.uk
• Go to Profiles & Settings > Manage SMS Topup and enter your choice of a 4 digit numeric PIN.
• You are ready to topup  on SMS.

Log on to your MyLebara account at www.lebara.co.uk
Go to Profiles & Settings> Manage SMS Topup and enter a new 4 digit numeric PIN.

Log on to your MyLebara account at www.lebara.co.uk
Go to Profiles & Settings> Manage SMS Topup and enter a new 4 digit numeric PIN.

SMS Topup works both in the UK and when you are roaming, so now you need not worry about your balance while roaming if you are registered. You are not charged for any SMSs to 65088 while you are in the UK. Standard roaming charges apply for a SMS to the number while roaming.

In case you have a payment card registered at your MyLebara account – all you need to topup on SMS is generate a PIN.
Else – just map any payment card /bank details to your MyLebara account, generate a PIN and you can topup on both – SMS and web.

You can also topup a family or friend’s Lebara prepaid account on SMS. Just create these friends on the Web using a name or a nickname.
For topping up on SMS, just send Topup <Friend’s name> <Amount> eg. Topup Nick 20 to topup Nick’s phone with £20.
Nick will get a confirmation SMS on his phone that his account is topped up.

This service is only accessible from a Lebara prepaid account.

To make sure your top up on SMS works, do keep note of the following when you top up -

1. Spell the keywords right– Topup or PIN  
2. Topup is available only for valid amounts - £5, £10, £15, £20 & £30
3. Check your PIN and in case you have forgetten it – please reset to a new PIN at your MyLebara account
4. Check your registered payment details are valid and correct

In case you still have issues, you can call customer services at 5588 from your Lebara mobile.

If you topup on SMS, you get extra credit on your topup exactly like instant topup on the web. In the future – all promotions on instant topup on web are applicable to SMS topup.